Last month, The Arizona Republic published an article in which I was interviewed about concierge medicine. I thought it was a good article, one that would raise awareness of the benefits of concierge medicine and its potential for delivering better quality health care at an affordable price.
So imagine my delight this past Wednesday when I returned from lunch and my practice manager, Adela, said, "Dr. Knope, we just got a call from Blue Cross/Blue Shield. They read the Republic article."
"Wonderful," I said, "I'm making waves!"
"Not quite," Adela said, looking down. "They informed me that they're canceling your contract because practicing concierge medicine is a violation of your provider agreement. They'll be sending you written notification of your termination from the plan."
Terminated!
Well, I guess if you're a big insurance company and you want to intimidate doctors, and if you want to prevent them from escaping the confines of insurance company contracts, it's best to make an example of a concierge physician. Even better, why not pick a guy who just wrote the first book on the subject?
Hang him by his stethoscope from the highest tree. Let all the other concierge doctors watch him squirm as he dies a slow financial death. Likewise, let's show the public that insurance companies are nipping this concierge medicine thing in the bud. No point in patients signing up with concierge physicians. We'll soon put these medical mavericks out-of-business.
The problem with the BC/BS strategy is that it backfired. It did not have the intended consequences. It did not intimidate. In fact, it had the opposite effect. This action only served to highlight one of the great benefits that come to doctors who practice concierge medicine.
Because concierge doctors do not work for third-party payers, because we contract directly with our patients for medical care, being dropped from an insurance plan does not affect us. It does not affect our patients. The real story is not that another insurance company behaved badly. The real story is that it didn't matter!
This capricious termination by BC/BS, after a 15-year relationship with their company, did not damage me; financially or otherwise. It was an ineffective, chest beating display by an 800 pound gorilla. Remember:
• I have not billed BC/BS for my concierge patients since I opened my concierge practice eight years ago. Since my concierge patients pay me directly, I will not be affected financially by losing a contract with BC/BS.
• All of my concierge patients can continue to see me, so it does not affect them.
• When I opened my concierge practice, I did not terminate those BC/BS patients who could not afford my concierge plan. I continued to see them at a financial loss, agreeing to accept BC/BS's low rates, so that they would not have to find a new doctor. The poor reimbursement I've received from BC/BS did not even cover my overhead expenses. By no longer being a "provider" on their panel, my income will actually go up. The sad thing is that these non-concierge patients will now have to find a new "provider" under the BC/BS umbrella.
So what can we say about BC/BS's possible motivations? Over the past decade, I've literally saved this company thousands of dollars by not billing them for my concierge patients. I deliver a very high level of care to their "members" at a cost savings to them. I see these BC/BS members who cannot afford my concierge program at bargain-basement rates, thereby further increasing profits to BC/BS. My concierge patients are certainly not paying me under duress, so just what is it about concierge medicine that is detrimental to BC/BS? I believe it is this: The insurance companies want to control the flow of every healthcare dollar that moves through the system. The more money that goes through their pipeline, the easier it is to divert large sums of money to cover the costs of needless paperwork, inflated salaries for their CEOs and dividends they must pay to their Wall Street shareholders. It will be interesting to examine the spin that their PR department puts on this one; and yes, BC/BS does have a PR department!
By taking this action, BCBS has done doctors and the public a great service by illuminating the coming revolution in health care delivery:
• There are an increasing number of doctors who operate very successful practices like mine who are not vulnerable to the predatory attacks of insurance companies like BC/BS.
• In fact, BC/BS has no leverage; concierge doctors cannot be manipulated by the fear of a loss of income if their contract is canceled.
• Concierge doctors operate financially independent businesses, completely separate from insurance companies. BC/BS has no more influence over my practice than does Wal-Mart or McDonald's. BC/BS is just another independent business entity, selling a different service, which has no impact on my business.
I'm all for free-market medicine and competition. Concierge medicine is the first example of real competition to enter the medical marketplace in years. This interchange with BC/BS is an example of how the free-market sorts things out. Blue Cross has every right to refuse to do business with me. Likewise, I can decline to do business with them. I don't need the government to protect me from "big business." I can simply offer a different kind of medical care and allow the public to choose where they want to spend their healthcare dollar.
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